You are here:
Digital support
Solve your machine failure remotely
In the event of a machine failure we offer remote maintenance as if we were on site, via remote access or remote control to the technician's desktop. It doesn't matter which Paus machine it is.
Your advantage: affordable, flexible and fast help.
We use the proven TeamViewer program to establish a remote connection via a secure network and provide assistance in the event of a problem.
This is how digital support works:
- Please describe your request in advance by phone (+49 5903 707 913) or by mail (service@paus.de).
- Open the link that will take you directly to TeamViewer. Have your cell phone ready so that we can reach you by phone if necessary.
- If you open the link with your smartphone, you have to download the app Quicksupport in advance, which is available in every app store.
- Via mail we will receive a notification and can connect to your end device. In doing so, please confirm the request on your screen.
- If the software of a Paus machine needs to be diagnosed, it is mandatory that you have the interface with the software required for this. Please connect this already before the start of the session.