Customer Service

Repairs and maintenance services are key after-sales issues. Paus also offers its customers a broad service programme here:

  • Repairs on site or in our works by our mechanics.
  • Repairs by our regional service partners
  • Customer support for technical queries via our Service hotline

In addition, we also offer a customer service trip for our lift technology customers once per year: a coordinated annual maintenance on our customers' premises include, including health and safety at work certification.

Our customers can decide between various service options: - On-demand maintenance or annual service.

  • Full-service contracts/scheduled maintenance contracts
  • General overhaul of the machines in our worksWarranty extension
  • General repairs
  • Machine updates

Another key part of our customer service is our technical information system. Our well-trained staff can be reached on our Service hotline in Emsbüren or locally via our distributors. Customers can also obtain machine documentation and repair information from us. Paus also supports its distributors with technical information management.

You can reach our customer service here.